Admin & configuration

Users, masters, thresholds and imports

Users & roles

NameRoleScope
R. FernandesShipping managerUnit 3 — Tiruppur
M. OseiShipping executiveUnit 1 — Dhaka
A. KaurDocumentationAll units
S. IyerMerchandiserVerano, Atlas

Alert thresholds & escalation

  • P0
    Packing < 80% within 24h of ETD
    Owner: Shipping executive
  • P0
    Any required doc missing within 48h of ETD
    Owner: Documentation
  • P1
    No carrier booking within 72h of ETD
    Owner: Shipping manager
  • P2
    Production < 90% within 5 days of ETD
    Owner: Factory lead

Master data

Buyers
12
Factories
4
Carriers
9
Shipment modes
3
Document types
6
Delay root causes
8

Data sources

  • ERP order importDaily 06:00 · last run OK
  • Excel bulk uploadTemplate v3 · manual
  • Carrier event feedPhase 2 · not connected
  • Email / WhatsApp alertsPhase 2 · not connected